Terms & Conditions
Frecuently Asked Questions
Can I customize my trip?
R// Of course. You only have to getting touch with us and we will design a trip according to your needs.
Can we start the trips from some border step or another access road besides airports ?
Yes , we can start or conclude a trip in any authorized border access, city or town. Anyway we suggest you to consult us in advance to make the pertinent arrangements.
Can we conclude the trip in other country or include more than one country in a trip?
Yes, but we will use local tourist services in each country, similar to ours and we will always act according to the effective regulations.
Can we negotiate special authorizations in Guatemala?
Yes . We can require authorizations for mountain climbing , special visits or regulated activities in protected wild areas, industries, companies, universities and national monuments. We can also establish contacts with people or institutions of your interest.
I would like to travel in group, is that possible?
Our idea is to work with small groups and with independent travelers. This way we can offer a better and more personalized service. Nevertheless we have the capacity to mobilize groups of more than 50 people, in this case we will provide the appropriate number of personnel and the necessary logistics to the requirements of the group.
Should I hire an insurance?
We recommend you to hire your own trip insurance because in Guatemala appropriate travelers pals are not available in the market. Anyway we have the insurance of accidents that the norms demand in Guatemala.
It is indispensable to send us all their antecedents and those of their insurance before beginning the trip.
What should I make if I have some special requirement?
If you are vegetarian or there are foods that you doesn't eat simply, or has some allergy, discapacity or if it exceeds the general size . Either in height, weight or in any other form you has the obligation of informing us in advance . We want to assist you and make your trip pleasant,
Who are our guides?
Our personnel has been carefully selected by his professionalism, experience, knowledge, capacity of leadership and empathy with the passengers. We prefer to work with Central American bilingual personnel we understand that nobody can show their country better that their own inhabitants.
Any suggestion for baggage or especial equipment?
Don't worry, when confirming your participation you will receive a complete team list and recommendations according to the trip type, season and prevailing climatic conditions in the date of your visit so you don't forget anything and neither bring things of more. We suggest to be carefully with the volume of your baggage, we also recommend to use to carry the appropriate baggage's to the nature of the activity that you will carry out. A rigid suitcase and of big proportions it can be damaged enough in an overland for the mountains. If for some reason your baggage exceeds to a big handbag and one of hand for person, is important that you warns us in advance to take the pertinent cautions. Mainly when it is a group.
What does happen if for some reason there are a closed road, fallen bridge or any difficulty that it impedes the normal development of the program?
We will make all the possible to reorient the trip, to look for alternative routes or to find other equally interesting destinations. It can have additional minimum costs that we will discuss previously. You won't lose their trip.
I have my own Travel agent. Can I reserve a trip with Atitrans by means of him?
If and without additional charge for our part. You should only send him our data so that it contacts us directly.
Which are my lodging options if I travel alone?
Our rates are based on double lodgings. However you can opt for a single lodging, paying a supplement. In the mountain refuges the rooms are in general common and there are several beds in each one. In these cases you will share it with other travelers.
We request you to warn us in advance in the event of requiring of a single room for being able to make the arrangements in advance.
Which is the best time in the year to travel to Guatemala or Central America?
Due to the geographical localization of this area we have good time the whole year. We will send him all the necessary information before beginning their trip.
How can I get to Guatemala and Central America?
Guatemala has good communication roads, airlines like Iberia, United Airlines, Copa , American Airlines, Continental, TACA, US Airways, has daily and regular flights toward Guatemala, Some Cities have airports and at the moment we have four airlines with domestic flights TAG, RACSA, INTER TACA, TIKAL JETS. We have steps border paymasters with Mexico, El Salvador and Honduras and there are several companies of buses with international services, we can also receive and to leave passengers in steps border paymasters.
Some special recommendation when changing money?
Only in the cities machines exist to take out effective (ATM) and banks. Some towns possess houses of change, but the change is better in the cities. We recommend to have notes of low and half denomination because in small towns it is always complicated to buy with big notes. Only in cities and in some towns with high tourist flow credit cards are accepted.
What should experience and physical condition have to travel?
If you hire a private trip, we will adapt to your possibilities. In the case of a grupal trip we recommend to choose your trip carefully according to your possibilities and abilities. We always recommend to consult to your doctor.
The guide will have the ability to determine if some passenger can or not to continue the trip. It is very important to keep in mind that it cannot put on in risk the success of a grupal trip for problems of health of some of their members. We will take into account the opinion of all those involved.
All the circuits include:
- Trips in comfortable vehicle equipped especially for trips.
- It guides bilingual specialized in the area (English). Other Languages subject to rate.
- Entrances to the places to visit.
- Feeding according to program.
- All that is specified in writing in the programs.
And they don't include:
- Anything that it is not specified in writing in the program and confirmed in writing by us.
- Medical expenses and/or of evacuation in the event of emergency.
- Extras or modifications to the program.
- Alterations of itineraries on the part of the passengers.
- Personal insurance.
YOU RESERVE AND CONDITIONS OF PAYMENT.
To make effective a reservation the payment of 50% service will be made with 40 days of advance to the date of beginning of the trip and 50 remaining% before the beginning of the trip. For consultations.
ANNULMENTS AND REFUNDS.
If the annulment is received 30 days before the date of beginning of the trip total refund of the money it will be made received to the date. The annulments made after this date will be penalized in the following way:
29-15 days before, refund of 80%.
14-07 days before, refund of 50%.
06-02 days before, refund of 30%.
24 hours before, refund of 10%.
Non show, without refund.
The prices are based on a certain number of passengers. If some member of the group cancels his reservation, the value of the service it will be subject to modifications of last moment.
Refunds won't be made by tracts and not used services. However in the event of more force modifications will be made in the route for bigger comfort and the passengers' security.
The prices of the services are subject to changes. In the event of some modification this it will be notified with the due advance.
In the event of more force the specified lodgings will be able to be changed by others of similar category.
The baggage is of the passenger's exclusive responsibility. We suggest that this is not voluminous, especially when traveling in group. Otherwise it is the passengers' obligation to give we warn you in advance to coordinate the appropriate transport. If the baggage for passenger exceeds to a suitcase and a handbag, possibly this will affect the value of the trip.
We request to notify ourselves in advance if some Passenger has some special nutritious requirement, additional service, physical inability of any nature or if it exceeds the normal capacity of a vehicle, bed, etc.
We require for this, a complete record of each participant of the trip.
Not making this in advance could increase the value of our services as well as modifications in the program.
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